Shipping Information

Shipping Options

We offer several shipping options to meet your needs:

International Shipping

We ship to most countries worldwide. International shipping costs and delivery times vary by location:

• Canada: 7-14 business days, $15.99
• Europe: 10-21 business days, $19.99
• Asia: 14-28 business days, $24.99
• Australia/New Zealand: 14-28 business days, $24.99
• Other countries: 14-30 business days, prices vary

Please note: International orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or sales, processing may take 3-5 business days. You will receive an email confirmation once your order has been shipped.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order status by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account and viewing your order history
• Entering your tracking number on the carrier's website

Shipping Restrictions

Some products may have shipping restrictions due to:

• Local regulations and customs restrictions
• Product size or weight limitations
• Hazardous material restrictions
• Destination country regulations

If your order cannot be shipped to your location, we will notify you and provide a full refund.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at support@hibwastore.com with your order number. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.

Questions?

If you have any questions about shipping, please contact our customer service team at support@hibwastore.com or visit our Contact page.